Refund policy

OVERVIEW
We want you to love what you receive! Because our warehouse is located overseas and all shipments travel by air freight, return shipping costs can be significant. As a result, returns are currently only available on our smaller-sized items; larger pieces (furniture and other bulky items) are final sale due to these shipping constraints. Whether a piece is returnable is stated on its product page.

WHAT CAN BE RETURNED
For eligible smaller items, we accept returns within 5 days of delivery for damaged or defective goods only. Items must be unused and in their original packaging. Larger pieces, items marked final sale, and gift cards cannot be returned.

HOW TO REPORT A PROBLEM
To help us resolve things quickly, please report any issue the same day your order arrives, and within 5 days at the latest, by emailing service@thankmelater.ae or WhatsApp on +971 58 811 5443 with your order number and photos of the item and the packaging. We will confirm next steps within one working day. Items sent back without a confirmed return will not be accepted.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If an item arrives damaged, defective, or is not what you ordered, we will replace it where a replacement exists or refund you in full, including any delivery charge you paid. In these cases return shipping, where required, is at our cost.

NATURAL VARIATIONS
Ceramic, glass and hand-finished pieces can show small marks, glaze variations or tiny air bubbles. We describe and photograph each piece as accurately as we can, and these natural variations are not defects.

REFUNDS
Once a return is approved and, where applicable, the item is received and inspected, we will refund you to your original payment method within 10 working days. Your bank or card issuer may take additional time to post the refund.

EXCHANGES
Because many pieces are made in limited quantities, we cannot offer exchanges. Where a return is approved, we refund you and you are welcome to place a new order.

CANCELLATIONS
Orders cannot be cancelled once placed, so please check your items, sizes, colours and delivery address carefully before you pay. If we are unable to fulfil your order, for example because an item has sold out, we will let you know and refund you in full.

CONTACT
TML (Thank Me Later), TML Studio, Al Barsha South Fourth, Dubai, United Arab Emirates. Email service@thankmelater.ae or call/WhatsApp +971 58 811 5443. We answer within one working day, Sunday to Thursday.